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  • GP practice

Archived: Special Allocation Scheme (Camden, Islington and Haringey)

Overall: Good read more about inspection ratings

The Margarete Centre, 108 Hampstead Road, London, NW1 2LS (020) 3397 7344

Provided and run by:
Camden Health Partners Limited

Latest inspection summary

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Background to this inspection

Updated 16 January 2019

The Special Allocation Scheme (Camden, Islington and Haringey) (the service) operates at the Margarete Centre, 108 Hampstead Road, London NW1 2LS, premises owned by the local NHS Trust. The service is provided by Haverstock Healthcare Limited (the provider), a federation of a number of general practices in Camden. The provider operates several other services in London and Hertfordshire.

The service is provided to the Camden Care Commissioning Group (CCG), the lead commissioner, together with the Islington and Haringey CCGs. It was established as a pilot scheme, intended to operate for 12 months from 1 December 2017. However, it has now been extended until 31 March 2019.

The service is registered with the Care Quality Commission in respect of the following regulated activities: Diagnostic and screening procedures; Maternity and midwifery services; and Treatment of disease, disorder or injury. It is currently provided to 47 patients, who are excluded from general practice registration. The service is not provided to patients under 18-years of age. All patients using the service are referred to it by the service commissioners.

The service operates on two half days per week - Tuesday afternoon, 1.00pm – 4.00pm and Thursday morning, 9.00am – 12.00 noon. It provides routine general practice consultations of 30 minutes each with a male GP. Attendance is by appointment only, with appointments needing to be booked by phone. The GP is supported by the provider’s Clinical Director, who is available to cover for the GP’s absence, together with the provider’s corporate team. There is a Service Manager and a receptionist. Security staff at the premises are employed by the NHS Trust.

Our inspection was carried out by a CQC lead inspector and a GP specialist adviser. During the inspection, we interviewed staff, including the provider’s Medical Director, the Clinical Director, the GP, the Nursing and Quality lead, the Service Manager and the receptionist. We did not speak with any patients, but received six CQC comments cards which had been completed in the two weeks prior to the inspection.

Overall inspection

Good

Updated 16 January 2019

This service is rated as Good overall. We carried out an announced comprehensive inspection on 20 November 2018. It was the first scheduled comprehensive inspection of the service, which was registered by the Care Quality Commission on 29 November 2017.

The service provides a small number of patients in Camden, Islington and Haringey, who are otherwise excluded from general practice registration, with access to a GP. The service is not provided to patients under 18-years of age. It was established as a pilot scheme, intended to operate for 12 months from 1 December 2017. However, it has now been extended until 31 March 2019.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At the inspection we found:

  • The provider had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The provider routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice