This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? - Good
Are services caring? - Good
Are services responsive? - Good
Are services well-led? - Good
We carried out an announced inspection at Fullwell Avenue Surgery on 9 May 2018. The inspection was conducted as the practice recently had registered a change in the provider of service from this location.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice ensured patients had good access to care by offering early morning appointments as well as telephone consultations. Patients were able to book appointments online.
- Patient feedback cards indicated that they were happy with the standard of care provided at the surgery.
The areas where the provider should make improvements are:
- Establish a system of documented regular in-house infection control audits.
- To review the practice Health and Safety policy.
- Review arrangements regarding promoting the practice services online.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice