- Care home
The RedHouse Care Home
Report from 4 April 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 19 March to 26 March 2024. The Redhouse Care home is a care home without nursing. Its specialisms include support for those living with dementia, experiencing mental health conditions and physical disabilities. A responsive assessment was carried out in response to concerns we had received relating to staffing, falls risk management, cleanliness, activities and dignity and respect towards people. Although this assessment identified some areas for improvement, this was in relation to mental capacity assessments and governance, and not in relation to the areas of concern which prompted the assessment. Staff assessed risks to people’s health and safety and mitigated those risks. There were enough staff to ensure people’s safety and meet their needs. The provider was able to respond to people’s changing needs and people’s emotional wellbeing support needs were considered by the provider when determining staffing levels. We were assured about the provider's falls management processes and staff were able to consistently describe in detail the action they took to support people to manage the risk of falls effectively. The home offered people a variety of activities. Spontaneous trips to the local community were enabled by flexible rota planning. At the time of the assessment the provider was in the process of refurbishing areas of the home and people were involved in making decisions about the refurbishment. However, we found breaches of the legal regulation in relation to consent and governance. We found mental capacity and best interests records were not always completed in line with current guidance and records were not always detailed or personalised. The provider’s governance processes had not always identified the shortfalls we found during this assessment. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People we spoke with told us they participated in discussions about their care and any associated risks. Retaining independence and autonomy over their care was important to people and people gave us examples of how they had been listened and their preferences and choices respected by the provider. We observed people being supported by staff to communicate their needs and emotions in a positive way which promoted their dignity and was reflective of the support staff had described to us when providing feedback. People told us they were happy living at the home and that they were treated with respect and kindness by staff. People confirmed staff were responsive to their needs and were available when they needed them. We observed positive interactions between people and staff and staff had time to spend with people. People confirmed they were happy with the activities available to them and regular visitors to the home confirmed activities were a regular occurrence. People had access to regular drinks and food throughout the day; the provider employed a ‘hospitality’ staff member who was responsible for ensuring the multiple hydration stations around the home were kept stocked up with a variety of drinks and snacks. In addition, they had a trolley of refreshments they took regularly around the home. People, relatives and professionals told us they were all supported with offers of drinks frequently. People, relatives and visiting professionals confirmed the home was clean.