Knightingles Healthcare Bedfordshire Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

As part of this assessment, we looked at 1 quality statements for the key question of responsive. This was ‘equity in experiences and outcomes.’ People were involved in planning and making shared decisions about their care and treatment, so it was centred around them and their needs. Staff empowered people to give their views and understand their rights, including their rights to equality and their human rights.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider encouraged people to give their views in relation to the service they received, and the quality of the care provided. One person said, “They come from the office to see me and ask me if things are okay.” Another person commented, “They phone me to ask how things are, and the lady comes out to see me, to check I’m happy with my care.” Relatives echoed these sentiments and 1 told us, “The office staff have been brilliant, they spoke to me lots and always ask if everything is alright and what I thought about things” Another informed us, “The staff contact me if there is anything I need to know and the office is brilliant at letting me know what’s going on. I can call them to discuss any changes and check on how things are. I have no worries at all, it is such a relief to have them.”

Staff told us that people were supported to speak up about their care if they were not happy or if they wanted to change something. One staff member said, “Reviews take place twice annually. Our management, the individuals we support, their families and the other relevant authorities are involved. They all meet and discuss if the care plan is still relevant to that individual and any changes will be agreed upon by all parties involved.” Another member of staff told us, “Staff have communications books placed in people 's homes where themselves or family members provide feedback of the service they are getting.” The provider also sought feedback through more formal channels, such as surveys, questionnaires, and periodic meetings where individuals and their families were invited to discuss their experiences.

Engaging with people and finding out their views took place in several different ways. There were regular home visits with people where they were encouraged to give their views about the service and the quality of their care. People were asked to provide feedback via satisfaction surveys which we looked at and saw that feedback was positive. Records confirmed there were reviews of people's care twice a year or more regular if needed. Effective communication systems were in place to ensure that staff were kept up to date with any changes to people's care and support systems to staff. They confirmed they had regular staff meetings and 1 to 1 meetings with a senior staff member.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.