Archived: Reach

Updated 7 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The Inspection Team consisted of two inspectors.

Service and service type:

Reach is a domiciliary care agency. It provides personal care to people living in their own homes. The agency had 17 people it was supporting at the time of the Inspection.

The service had a manager registered with the Care Quality Commission. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements of the Health and Social Care Act 2008 for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit. We needed to be sure that managers and staff would be available to facilitate the inspection.

What we did:

We looked at information we held about the service including notifications they had made to us about important events.

We spoke with four people who had used the service, and one relative.

We spoke with five staff during our visit including the registered manager. We also spoke with two social care professionals.

We reviewed three people’s care records, policies and procedures, records relating to the management of the service, notifications we received, records of accidents and incidents, training records, audits and quality assurance reports and the recruitment records of four staff.

Updated 7 March 2019

What life is like for people using this service:

• People were treated to an outstanding experience of caring and leadership from the service. All people spoke with said they were treated with kindness and compassion. People were at the centre of the service and were consulted regularly for their experiences. There was continuing respect of dignity and privacy observed during the inspection. One person told us, “I would like to thank the team for their care and kindness.” Another person told us, “With deep gratitude I want to thank you all for your support.”

• People were at the centre of the service and received their personalised care as planned and were treated as individuals. There were examples of positive differences made to people’s lives. Relatives of people made continued reference to the support they received and of how the service had a positive impact upon them during the most difficult times in theirs and their loved ones’ lives. One relative told us, “Thank you for supporting us in caring for [named person] during the last two weeks of life.”

• The service was respected and valued by other professionals who commented on how the service improved people’s lives. They spoke positively about the manager and staff and how well they worked together.

• The staff were thoroughly supported and promoted by the manager. They were encouraged to share their views and make suggestions on how the service could be improved. Staff told us they worked well as a team, its morale was high and they supported each other. One staff member told us, “I have never worked in a better team.”

• Staff were trained to carry out their roles effectively and safely. The manager valued recruiting the right people.

• More information in Detailed Findings below.

Rating at last inspection: Good (The date the last report published was 6th October 2016)

About the service:

Reach is a service for Enablement, Assessment, Crisis Response and Hospital discharge. Reach is a Domiciliary Care Service provided by Rutland County Council. It is registered to provide personal care and support to adults living in their own home. Current information held shows there are 17 people using the service.

Why we inspected:

This was a planned inspection based on the rating of the last inspection.