21 November 2023
During an inspection looking at part of the service
Knebworth Care Home is a residential care home providing personal and nursing care to 64 people. At the time of the inspection. The service can support up to 71 people in a purpose-built building.
People’s experience of using this service and what we found
People and their relatives told us they were happy with the care provided and living at the service. They told us they felt safe. Infection control was promoted, and medicines were managed well.
People told us they felt listened to and staff were kind. There were enough staff to meet people’s needs and their approach was person-centred.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us they could speak up. There were meetings and contact with people, relatives and staff to get their views. Feedback was collated and shared. Lessons were learned from events, accidents and feedback.
The manager had recently changed but the service had been well supported by the provider’s management team while waiting for the new manager to start. The new manager started at the home just before the inspection commenced but feedback about their approach was positive.
There were quality assurance systems in place and these were used effectively to help maintain and further develop the standards in the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last inspection for this service was a focused inspection and therefore was not rated (published 30 March 2021). The last rated inspection for this service found the rating to be good (published 28 June 2018).
Why we inspected
The inspection was prompted in part due to concerns received about leadership, falls and incidents and staffing. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well led sections of this full report.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.
The overall rating for the service has remained good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Knebworth Care Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.