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Archived: Plymouth Community Resource Service and Plymouth 1 Inclusion

Plymouth Community Resource Service, Unit 4, Stoke Damerell Business Centre, 5 Church Street, Plymouth, Devon, PL3 4DT (01752) 566250

Provided and run by:
Scope

All Inspections

13 June and 3 July 2013

During a routine inspection

The agency provided personal care services to seven adults and children and employed 12 care workers. We looked at the care records for four people. We visited those people in their homes and spoke with six relatives. We spoke with four care workers and the registered manager.

People who used the service told us their care workers were friendly, gentle, reliable and respected their privacy and dignity. Care workers were described as "really good and really caring", "incredibly kind" and "lovely". People told us "I am very satisfied with the work", "I am very happy with the service" and "they have people's best interests at heart".

People told us they were involved in an assessment of their individual needs and the plan of how those needs were to be met. Care plans and records were regularly reviewed and updated. People told us "they never let us down", "they treat [X] more like family than a patient" and "they go beyond the call of duty".

People told us the care workers were very good at their work and the care workers told us their training and supervision/support from the management team enabled them to do their work well.

The agency had systems in place to obtain feedback from people who used the service and monitor the quality of care provided.