The Minster Clinic

Updated 24 June 2019

Updated 24 June 2019

We carried out an announced comprehensive inspection at The Minster Clinic as part of our inspection programme.

The Minster Clinic provides a private Doctor’s consulting service offering a range of services such as mole and cyst removal.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in and of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The Minster Clinic provides a range of non-surgical cosmetic interventions, for example anti-wrinkle injections and facial fillers which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

One of the clinicians is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We provided CQC comment cards and asked clients to complete these. We saw that 24 people who were clients of the service provided feedback about the service. All 24 of these comment cards were positive and described how all staff were polite, friendly, helpful and caring. We also received very positive feedback from four clients who contacted the CQC directly.

Our key findings were :

We rated the service as good overall because:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Clients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Clients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

Establish a formalised yearly audit plan and have a formal record of audits, learning and action plans with timelines.

Formalise a maintenance programme for premises and equipment.

Strengthen their systems to formally record significant events, act on learning and show that learning has been implemented.

Ensure that all regulated activities are registered as the service evolves.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care