We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.
We carried out a review of the data available to us about Initial Care Services South East Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Initial Care Services South East Limited, you can give feedback on this service.
Initial Care Services South East Limited is a domiciliary care agency providing personal care and support for people in their own homes. The agency is a new service, which provides care and support for people in Medway and Kent areas. At the time of our inspection, there were 19 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service:
People received safe care and support from Initial Care Services South East Limited. The registered manager and staff we spoke with knew what their responsibilities were in relation to keeping people safe from the risk of abuse.
Care plans contained detailed risk assessments. Risk to people’s health and wellbeing were addressed and mitigated. Environmental risk assessments were also in place, which identified and reduced any environmental risks to people and staff.
Staff were skilled in carrying out their role. The registered manager ensured staff were appropriately trained.
People told us staff communicated well with them and they felt at ease with them.
People’s needs were assessed prior to receiving a service including their protected characteristics under the Equalities Act 2010.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were cared for by staff who treated them with kindness, dignity and respect.
People were encouraged to raise any concerns they had or make suggestions to improve the service they received.
The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided.
Staff told us there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
This service was registered with us on 19 January 2018. They started providing services from January 2019 and this is the first inspection.
Why we inspected:
This was a planned comprehensive inspection.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.