About the service JS Care Agency is a domiciliary care agency providing personal care to adults living in their own homes. The service supports older people, younger adults, people living with dementia, physical disability or a sensory impairment. At the time of our inspection one person was using the service.
People’s experience of using this service and what we found
People using the service told us they were kept safe by staff. Risks were assessed by the service and people were protected from the risk of harm as the service put systems in place to reduce known risks.
There were enough staff to provide safe care to people and we were told staff arrived on time. Staff were recruited safely to the service and had the skills and experience to perform their role.
Staff were aware of their safeguarding responsibilities and knew how to whistleblow if they observed poor care practices.
People told us they were cared for by staff who received regular training relevant to their job role. Staff were supported with regular supervision meetings with the registered manager to discuss how people were and whether any additional training needs were required.
People and their relatives told us an assessment of need took place with the registered manager to ensure their personal needs could be met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s consent to care was asked at each stage of their care and people were involved in decisions about their care.
People’s nutrition and wider health needs were monitored by the service to maintain their health. The service contacted health professionals to seek advice and share information to ensure people had good health outcomes.
People were cared for by staff who enjoyed their work and treated them with kindness and respect. People and their relatives told us staff where friendly and spent time getting to know people.
People’s privacy and dignity was respected by staff and their independence encouraged.
Care was personalised and staff worked with people and their relatives to find out how people liked care to be provided.
People’s communication needs were considered and met. The service was able to provide information in an accessible way to include everyone using the service.
People told us the registered manager was considerate and understood their individual needs. Staff enjoyed working at the service and found the management approachable and empowered them to progress within care. Quality assurance systems were in place to monitor the service and identify areas to improve.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 January 2018 and this is their first rated inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.