We carried out a review of the data available to us about Britannia Social Care HQ on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Britannia Social Care HQ, you can give feedback on this service.
Britannia Social Care HQ provides personal care to people living in their own homes. There were six people using the service at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There were enough suitably trained staff to support people. Individual risks to people were considered and reviewed and changes made when needed. Medicines were managed in a safe way. There were procedures in place to protect people from potential harm. Infection control procedures were also followed.
People had access to health professionals when needed. People made choices about what they ate, their dietary needs were considered.
People were supported in a kind and caring way by staff that knew them well. They were happy with the support they received from the staff. People’s privacy and dignity was considered and maintained. They were encouraged to make choices and remain independent.
People’s preferences, including their likes and dislikes, were considered, and they received support based on these needs. Peoples’ communication was considered. There was a complaint policy in place.
Quality checks were completed throughout the service that identified areas of improvement. These improvements were made when needed. When things had gone wrong within the service lessons had been learnt. Staff felt supported and listened to by the registered manager and were able to make suggestions. They ensured they notified us of significant events that occurred in line with our requirements. People and relatives spoke positively about the company and the support they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 18 January 2018 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.