- Homecare service
Bright Homecare
Report from 17 October 2024 assessment
Contents
Ratings
Our view of the service
Bright Homecare is a domiciliary care agency registered with the Care Quality Commission (CQC) to provide personal care and support to people living in their own homes. At the time of this assessment 9 people were receiving a home care service from this provider. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The team who conducted this assessment consisted of an inspector. This on-site inspection was announced, and we gave the provider 24 hours’ notice. This was because we needed to be sure the registered manager would be available to support this assessment. We conducted our on-site assessment of this service on 17 October 2024 and off-site assessment activity continued until 23 October 2024. We looked at 5 quality statements including safeguarding; involving people to manage risks; safe and effective staffing; independence, choice and control and equity in experiences and outcomes. Staff and managers understood their duty to safeguard people from abuse and protect them from harm. Staff had received safeguarding training. The provider completed risk assessments and staff used these to support people in a safe way. There were enough staff employed to support people and meet their needs. Managers undertook robust checks when recruiting, staff were suitable to be employed and support people. Staff received regular and relevant training to meet people’s needs. People were supported to have choice and control and make decisions about how their care was provided. Staff supported people to remain as independent as possible. Staff treated people equally and fairly and reduced the risk of them of being excluded from receiving care and support they were entitled to.
People's experience of this service
People reported receiving the standard of care and support described in all the quality statements we assessed. People told us that staff supported them to live safely and comfortably in their own homes and their support meant they were able to maintain their independence. They told us they felt safe and free from abuse or harm. People told us that staff attended on time and were competent in carrying out their duties, including in relation to moving and handling. People told us they had choice and control about how they preferred to receive care and support from staff. People were encouraged and supported to do as much as they could for themselves and maintain their independence.