We carried out an announced focused desk-top inspection on 13 September 2022. Overall, the practice remains rated as good. The rating for each key question we inspected is:
Caring – good
Responsive – good
At the last inspection on 13 April 2022, the practice was rated as good overall and good for the key questions of safe, effective and well-led. The previous inspection, undertaken on 17 October 2018, responsive was rated as good and caring rated as requires improvement. This was because:
- Patients’ satisfaction with how cared for they felt was consistently, and in some cases significantly, below local and national averages.
At this inspection, we found that those areas previously rated as being requires improvement had been actioned and addressed by the practice.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for The Arthington Medical Practice on our website at www.cqc.org.uk
Why we carried out this inspection
This was a focused inspection looking at the key questions of caring and responsive. This inspection was undertaken as it was identified that all key questions should have been considered at the previous inspection on 13 April 2022.
How we carried out the inspection
This inspection was carried out in a way which did not require us to attend on site. This is known as a desk-top inspection. We undertook the following:
- Spoke with staff via video conferencing.
- Requested and reviewed evidence from the provider.
- Reviewed information from sources external to the provider.
- Reviewed patient feedback and patient survey results.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We found that:
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Patients could access care and treatment in a timely way.
Whilst we found no breaches of regulations, the provider should:
- Continue to take action to improve patient satisfaction.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services