We carried out a review of the data available to us about Forest Gate on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Forest Gate, you can give feedback on this service.
Forest Gate is a domiciliary care service providing personal care to adults. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of this inspection, one person was receiving a personal care service.
People’s experience of using this service and what we found
We undertook this inspection at the same time as CQC inspected a range of urgent and emergency care services in North East London. To understand the experience of social care providers and people who use social care services, we asked a range of questions in relation to accessing urgent and emergency care. The responses we received have been used to inform and support system wide feedback.
People using the service had risk assessments carried out to protect them from the risks of avoidable harm. Staff were knowledgeable about safeguarding and whistleblowing procedures. Medicines were managed safely and people were protected from the risks associated with the spread of infection. The provider had a system in place to learn lessons from accidents and incidents.
Staff were supported in their role with training and supervision. People’s care needs were assessed before they began to use the service. Staff supported people with their nutritional, hydration and healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff demonstrated they knew people and their care needs well. People and their representative told us staff were caring. The provider and staff understood how to provide a fair and equal service. People were involved in their care planning and were encouraged to make choices. Staff understood how to maintain people’s privacy, dignity and independence.
Care plans were detailed and personalised. Staff understood how to provide a personalised care service. The provider understood how to meet people’s communication needs. People were supported to maintain contact with family and friends. There was a system in place for people to make a complaint.
People, their representative and staff spoke positively about the leadership in the service. The provider had a system to check the quality of the service provided and to identify areas for improvement. There was a system to obtain feedback from people using the service and staff. The provider worked jointly with other agencies to achieve good outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17/04/2018 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection based on the service no longer being dormant after becoming active in May 2020.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.