Archived: Beyond Community Care Services

Updated 28 June 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection. The inspection took place on 4 June 2018 and was announced. We gave the provider 48 hours’ notice of the inspection to make sure the registered manager and staff were available to meet with us at the provider’s office. This inspection was carried out by an inspector.

Before the inspection we reviewed information we held about the service. This included statutory notifications submitted by the provider. Statutory notifications contain information providers are required to send to us about significant events that take place within services. We used this information in the planning of the inspection.

During the inspection we spoke with two people, two relatives, two staff, the compliance manager and the registered manager. We reviewed five people’s care records which included needs and risk assessments, care plans, health information and support plans. We also reviewed five staff files which included pre-employment checks, training records and supervision notes. We read the provider’s quality assurance records and complaints procedure. Following the inspection we contacted two health and social care professionals to gather their views about the service people were receiving.

Updated 28 June 2018

This inspection took place in 4 June 2018. It was the first inspection of Beyond Community Care Services Ltd since it registered with the Care Quality Commission (CQC in January 2018 to coordinate the delivery of care and support from this location.

Beyond Community Care Services Ltd is a domiciliary care service which is registered to provide personal care to adults in their own home. At the time of our inspection there were 10 people using this service.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People receiving a service from Beyond Community Care Services Ltd were safe. This was because staff were trained to protect them from abuse and knew how to reduce identified risks. There were enough suitable staff available to ensure people received their care safely. People received their medicines in line with the prescriber’s instructions.

People were supported with assessments of their needs and reassessments when their needs changed. Supervised staff received training to meet people’s needs. People were supported to eat and drink and to access healthcare services when they needed to. Staff obtained consent from people before delivering care and supported people in line with the principles of the Mental Capacity Act 2005.

Staff were kind and caring towards people and supported them to maintain their independence. People’s dignity was promoted and staff maintained their confidentiality and privacy. Staff and people shared positive relationships.

People’s care was personalised and care records reflected their assessed needs and preferences. The provider supported people with social inclusion activities when this was part of their care package. Where people received informal care there was clarity regarding roles and responsibilities. Procedures were in place to respond to people’s complaints and end of life care needs when required.

Good governance was in evidence at the service. Quality assurance processes were in place to drive improvements. People and staff were encouraged to share their views about improving the service. The service worked in partnership with other organisations.