Parkside Dental Health Centre

Updated 13 April 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We informed local NHS England area team and Healthwatch that we were inspecting the practice; however we did not receive any information of concern from them.

During the inspection we spoke with three patients who used the service and reviewed 24 completed CQC comment cards. We also spoke with one dentist, three dental nurses, the practice manager and the area manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 13 April 2016

We carried out an announced comprehensive inspection on 3 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Parkside Dental Health Centre is situated in the West Bowling area of Bradford, West Yorkshire. It offers mainly NHS treatment to patients of all ages but also offers private dental treatments. The services include preventative advice and treatment and routine restorative dental care.

The practice has three surgeries, a decontamination room, one waiting area and a reception area. The reception area, waiting area and one surgery are on the ground floor. The other two surgeries are on the first floor.

There are three dentists, four dental nurses, two receptionists, a practice manager and an area manager.

The opening hours are Monday to Thursday from 9-00am to 5.00pm and Friday from 9-00am to 4-00pm.

The area manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.

During the inspection we spoke with three patients who used the service and reviewed 24 completed CQC comment cards. The patients were positive about the care and treatment they received at the practice. Comments included that the staff were helpful, polite and caring. The service was described as excellent by several patients. They also mentioned that the practice was clean and comfortable.

Our key findings were:

• The practice had some systems in place to assess and manage risks to patients and staff including infection prevention, control and health and safety and the management of medical emergencies.
• Staff were qualified and had generally received training appropriate to their roles.
• Patients were involved in making decisions about their treatment and were given clear explanations about their proposed treatment including costs, benefits and risks.
• The practice was clean and hygienic and the decontamination procedures were effective.
• Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit (DBOH).
• We observed that patients were treated with kindness and respect by staff. Staff ensured there was sufficient time to explain fully the care and treatment they were providing in a way patients understood.
• The practice was responsive to the local demographic.
• Patients were able to make routine and emergency appointments when needed.
• The practice had a complaints system in place and there was an openness and transparency in how these were dealt with.

There were areas where the provider could make improvements and should:

• Review the safeguarding training for staff; ensuring it is updated on a regular basis.
• Review the practice’s waste handling procedure to ensure the external clinical waste bin is securely attached to the wall.
• Review the practice’s protocol for the storage of local anaesthetics.
• Review the practice’s protocol for the auditing of clinical records.
• Review the practice’s process for formulating an action plan from the X-ray audit.