14 October 2013
During a routine inspection
We saw that staff had consulted with people who used the service (and their representatives) about what assistance was to be provided.
People said that they received all of the health and personal care they needed. Records confirmed that assistance had been provided in a safe, reliable and responsive way.
We found that the provider had measures in place to help safeguard people from abuse.
Records showed that the service was being staffed in a reliable way so that people could promptly receive the care they needed.
We saw that quality checks were being completed to help ensure that people were consistently provided with the facilities and services they needed.