The Scanning Room - Haywards Heath

Updated 19 August 2022

The Scanning Rooms Haywards Health is operated by The Scanning Room Ltd. The service has been registered with the CQC since 8 February 2018.

The service provides private ultrasound services to self-funding women who are over the age of 16.

The service offers midwife led abdominal and internal ultrasound scans from seven weeks of pregnancy, to determine viability of the pregnancy and growth, up to 40 weeks of gestation as well as blood sampling to screen for abnormalities or concerns. The service also offers a gynaecology scanning service including those undergoing fertility treatment. The service carried out 2,271 ultrasound scans in the 12 months prior to our inspection, 89% of which were for pregnancy.

The midwife is also the registered manager who has been in post since their initial registration. For the purposes of this report, the midwife will be referred to as the registered manager throughout.

We have not previously inspected the service.

Updated 19 August 2022

This is the first inspection of the service. We rated it as good because:

• The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.
• The service planned care to meet the needs of local people, took account of women's individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long their results.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Not all staff meetings were formally recorded.
• Staff did not have a formal yearly appraisal.
• Not all staff had completed mandatory training.

We rated this service as good because it was safe, caring and responsive and well led. We did not rate the effective domain in line with our current inspection methodology.

Updated 19 August 2022

This was the first inspection of this service. We rated it as good because:

• The service had enough staff to care for women and keep them safe.
• Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well.
• Staff provided good care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff worked well together for the benefit of women, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated women with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to women, families and carers.
• The service planned care to meet the needs of local people, took account of women's individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long their results.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Staff meetings were not always recorded.
• Staff did not have a formal annual appraisal.

We rated this service as good because it was safe, caring and responsive and well led. We did not rate the effective domain in line with our current inspection methodology.