9 December 2013
During a routine inspection
People spoke well of the service and one person said, 'They are understanding and kind. They go on training about mental illness which is helpful because they can provide me with the necessary emotional support. They are another helping hand.'
We found people using the service were safe because the staff were given clear instructions, support, training and guidance. People told us they were treated with care and compassion and the staff responded well to their needs or concerns.
The provider had systems in place to check on the quality of the care people received. The service was well led because the manager supported the staff team, had quality monitoring systems in place and managed risks effectively.