All inspections: Blaydon Extended Access

We carried out a review of the data available to us about Blaydon Extended Access on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Blaydon Extended Access, you can give feedback on this service.

We carried out an announced focused inspection at Extra Care Blaydon on 23 August 2019. This was to check the practice had made the improvements we said they should, when we last inspected the practice in October 2018.

At the last inspection, we rated the practice as requires improvement for providing safe services. We said the provider should:

Strengthen the arrangements to alert a patient’s own GP when a patient requires further investigation or referral to another service.
Embed the information governance requirements for clinical staff into induction and information/guidance packs.
Continue with plans to develop a more formal and effective channel of communication and engagement with clinical staff which includes dissemination of learning from complaints, significant events and clinical audits as well as implementation of best practice guidance.

At this inspection, we found that the provider had acted to address these areas.

We based our judgement of the quality of care at this service on a combination of:

what we found when we inspected
information from our ongoing monitoring of data about services, and
information from the provider, patients, the public and other organisations.

We rated this practice as good overall. (Previous rating October 2018 – Good).

We rated the practice as good for providing safe services because the practice had:

Put a new policy was in place regarding the dissemination of information relating to referrals. Practices were now telephoned to inform them that their patients had been referred. We saw discharge summaries that had been sent to practices after patients had visited the service and these also included details of any referrals made;
Put note on the service’s computer system which appeared when staff logged in to remind them of information governance requirements. We saw that the same information was also included in the staff induction pack. Staff had also completed information governance training since the last inspection;
Put a system in place so that learning from matters such as significant events, complaints or clinical audit was shared with clinical staff via emails and the staff newsletter.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

This service is rated as Good overall.

The key questions at this inspection are rated as:

Are services safe? – Requires improvement

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Extra Care Blaydon on 23 October 2018 as part of our current inspection programme.

At this inspection we found:

The service had some systems in place to manage risk so that safety incidents were less likely to happen. However, they did not have a system to ensure that patients referred back to their own GP practice for referrals and tests were being referred or receiving the appropriate tests.
The service routinely sought feedback from staff, patients and stakeholders on the effectiveness and appropriateness of the care it provided. Feedback was consistently high.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients found the appointment system easy to use and reported that were able to access care quickly when they needed it.
There was a focus on continuous learning and improvement at provider level.

However, there were areas where the provider should make improvements. The provider should:

Strengthen the arrangements to alert a patient’s own GP when a patient requires further investigation or referral to another service.
Embed the information governance requirements for clinical staff into induction and information/guidance packs.
Continue with plans to develop a more formal and effective channel of communication and engagement with clinical staff which includes dissemination of learning from complaints, significant events and clinical audits as well as implementation of best practice guidance.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Blaydon Extended Access Also known as Community Based Care Health Limited

All Inspections

6 July 2023

During a monthly review of our data

23 Aug 2019

During an inspection looking at part of the service

23 Oct to 23 Oct

During a routine inspection