This practice is rated as Good.
The practice had been previously inspected in November 2014 when it was rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Moor Park Medical Practice name on 10 October 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice actively learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- The practice had recognised the specific need of their patient population and had developed services and trained staff to meet this need.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- Recent feedback indicated patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- The practice was open to innovation and had participated in a number of local initiatives such as those in relation to extended hours and care navigation.
- The practice demonstrated that effective management and governance processes were in place.
The areas where the provider should make improvements are:
- Continue to review and improve areas of satisfaction in relation to patient consultations and access to appointments.
- Continue to review and improve performance with regard to cervical, breast and bowel screening.
Professor Steve Field
CBE FRCP FFPH FRCGP
Chief Inspector of General Practice