Background to this inspection
Updated
27 June 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection was completed by a single inspector.
Service and service type:
EPNP is a domiciliary care service, providing personal care and support to people living in their own homes. CQC regulates the personal care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was announced. We gave the service five days’ notice of the inspection site visits; because it is small, and we needed to ensure the manager and care staff were available to speak to us; and peoples consent was obtained for us to speak with them, or their relative about their care experience.
What we did:
We reviewed the information we had about the service, including notifications and any responses we had sent to people who had knowledge of the service.
Prior to the inspection, the registered manager had sent us a provider information return, giving us information about the service. This is information we ask the provider to send us at least annually to give some key information about the service, what the service does well and any improvements they plan to make.
The inspection site visit activity started on 14 May 2019 and ended on 16 May 2019. We used a range of different methods to help us understand people’s experiences. On 14 May we spoke with three people in their own homes and contacted one person and two relatives by telephone. We visited people being supported in their own homes alongside staff and we looked at people’s care and support plans, medication records and risk assessments. We visited the office location on 16 May 2019 and spoke with the director, the registered manager and three staff; and to look at a range of records. This included the management checks of the quality and safety of people’s care; two staff record files and policies and procedures.
Updated
27 June 2019
About the service: EPNP Limited Home Help Chesterfield is a domiciliary care provider. It provides personal care for people living in their own homes so that they can live as independently as possible. Care Quality Commission (CQC) regulates the personal care and support. There were seven people using the regulated services at the time of our inspection.
People’s experience of using this service:
People received care that was consistently safe, from staff who knew them well. Potential risks to people’s health, safety and wellbeing had been assessed and were monitored to help reduce any risks to keep people safe. Support planning was comprehensive and involved the person and any professionals required. The information was kept updated and reviewed according to changing circumstances.
People were supported to have maximum choice and control of their lives. Staff listened to people and organised care in an effective way which met their needs and promoted a good quality of life. Staff understood the importance of this for people. People’s views about their support had been considered and were used to make changes to the service and to drive improvement.
People’s diverse needs had been assessed and were personalised to meet their desired outcomes. People felt the staff were very caring, compassionate and flexible to their needs and said they felt involved in their care. Staff were considerate to the people they cared for. The provider was passionate about providing person centred care to people living in the local area.
People were asked their views and changes were made quickly if issues were identified. People were supported safely, and any risks were assessed and met. Where this was included as part of their care, medicines were safely managed by trained staff.
The service was managed in a responsive way to support people’s changing needs. There was good oversight by the management team and all aspects of the service were monitored; with a view to developing the service. A range of management checks were in place to raise standards, with auditing of staff care practice and competency, and to ensure people’s safety when they received care.
Rating at last inspection: This was the first inspection for EPNP Limited Home Help Chesterfield since their registration in February 2018.
Why we inspected: This was a planned full comprehensive inspection to ensure that the service was meeting the regulations of the Health and Social Care Act 2008 and CQC.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk