Keele Crescent Care Home

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 11 January 2022 and was announced. We gave the service one days’ notice of the inspection.

Updated 11 February 2022

About the service

Keele Crescent Care Home is a care home that provides personal care for up to six people, some of whom are living with dementia. At the time of the inspection there were five people at the home. The home was established over two floors with communal areas on the ground floor.

People’s experience of using this service and what we found

At our last inspection the registered provider was in breach of regulation in relation to medication. The provider and registered manager had worked to implement new systems to improve the management of medications. Improvements were seen at this inspection and a plan was in place to continuously improve the service.

People and their relatives told us they felt safe and happy with the service. Relatives told us, “ I think it’s great, [person] is lucky to be here.” Staff were recruited safely and developed good relationships with the people living at the service.

Relatives had no concerns or complaints, but felt any issues raised would be dealt with effectively. The service kept people, relatives and staff well informed and involved, through regular reviews and meetings.

People’s needs and preferences were known by staff and this had led to people receiving person-centred care. Care plans included information about people’s routines, likes and dislikes. Relatives told us “Staff know [person] well.”

Staff worked effectively in partnership with people, relatives and other professionals to achieve positive outcomes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Auditing systems and processes were robust, action plans were completed and assigned to the relevant people. Staff spoke positively about the culture of the home, and supportive natures of the managers.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (Report published on 28 February 2019) and there was a breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.