The Watch Factory

Updated 17 April 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One adult social care inspector and an Expert by Experience conducted the inspection on the first day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Day two of the inspection was conducted by one adult social care inspector.

Service and service type:

The watch Factory is an Extra Care service. There were 26 people using the service at the time of the inspection.

The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The first day of the inspection was unannounced and the second day was announced.

What we did:

Before the inspection we reviewed the information we held about the service. This included the statutory notifications sent to us by the registered provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We also contacted the commissioners of the service to gain their views. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We used all this information to plan our inspection.

We visited the service on 07 and 13 March 2019. We looked at care records belonging to three people, recruitment records for three staff and other records relating to the management and quality monitoring of the service. We spoke with 13 people who used the service, two family members, the registered manager, area manager and three staff.

Updated 17 April 2019

About the service:

The Watch Factory is an Extra Care Service. This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented, and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service. At the time of this inspection 26 people were using the service.

People’s experience of using this service:

People were protected from abuse and the risk of harm. Staff had completed safeguarding and health and safety training and understood their responsibilities for keeping people safe. Risks people faced were identified and planned for and staff supported people appropriately to take positive risks. Medication was safely managed. People received their prescribed medicines at the right times. Safe recruitment procedures were followed and people received care and support from the right amount of suitably skilled and experienced staff.

People’s needs were assessed with their full involvement. People told us they received the right care and support which they had agreed to. Staff received the training and support they needed for their role. People’s right to make their own decisions was understood and respected.

People received care and support in a respectful way and their privacy, dignity and independence was promoted. Positive relationships had been formed between people who used the service and staff. People told us staff were kind, caring and compassionate.

People's needs were met and regularly reviewed. People told us staff knew them well and provided them with personalised care and support. People were given information about how to complain and they told us they would complain if they needed to. People received dignified end of life care.

Managers promoted a person-centred service and promoted an open and positive culture. There was good partnership with others to improve and promote the service. The quality, safety and effectiveness of the service was monitored through regular checks which took into account people’s views and opinions.

Rating at last inspection:

This was the first inspection of the service since being registered with the Care Quality Commission (CQC) in March 2018.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.