Background to this inspection
Updated
20 January 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 13 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
20 January 2022
About The service
Lavender Lodge is a care home which is registered to provide personal care for up to 24 people. At the time of the inspection the home was providing care and support to 20 people. The home is a detached property with a stair lift to access the upper floors. On the ground floor and first floor there are several communal living areas and bathrooms.
People’s experience of using this service and what we found
People told us they were happy with the care provided for them and staff were caring and compassionate. They said staff were kind and attentive and treated them with respect. People told us they were involved in making decisions about how they wished to be supported.
Risk assessments had been developed to minimise the potential risk of harm to people during the delivery of their care. People told us they felt safe when supported by staff. People were happy with staffing levels at the home and staff told us they had checks in place before commencing employment. Staff knew how to protect people from abuse and we saw safeguarding training was provided and updated. The service managed people’s medicines safely. The provider ensured safety checks of the home environment were completed regularly. We found these were up to date.
The management team ensured staff received an effective induction and training programme staff confirmed this. People spoke positively about the quality of meals provided. Staff ensured people received support with their healthcare needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us staff knew them and provided them with care that reflected their needs and choices. Activities were varied, and people told us there were trips and entertainment regularly provided. Staff offered people choices and encouraged them to make decisions about their care. No formal complaints had been received by the service.
Staff and management team were clear about their roles and obligations to people and provided care which resulted in good outcomes for people. They worked in partnership with a variety of agencies to ensure people’s health and social needs were met. The service used a variety of methods to assess and monitor the quality of the service. These included regular audits and satisfaction surveys, informal discussions and staff meetings to seek people’s views about the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at the last inspection
This service was registered with us on 12/07/2018 and this is the first inspection.
Why we inspected
This was the service first planned inspection
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.