The Care Quality Commission
  • Hospice service

John Taylor Hospice

Overall: Outstanding read more about inspection ratings

Grange Road, Erdington, Birmingham, B24 0DF (0121) 465 2000

Provided and run by:
The Hospice Charity Partnership

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about John Taylor Hospice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about John Taylor Hospice, you can give feedback on this service.

25 and 26 January 2022.

During a routine inspection

Our rating of this location improved. We rated it as outstanding because:

  • The hospice consistently employed a variety of measures to assure effective high-quality care. Staff held a specific meeting to look at compliance with national guidance. Outcomes for patients were positive, consistent and met national standards. Compliance with preferred place of death, the integrated palliative care outcome scale and use of advance care planning was very high. There was evidence of excellent multidisciplinary working to ensure patients were able to die in their preferred place.
  • Staff went above and beyond to honour patient’s wishes at the end of their life; we heard many examples of how staff had achieved this. Patients’ feedback was consistently positive. Staff were creative when helping to support patients, and they did all they could to ensure patients’ and families’ emotional needs were met.
  • The service had implemented new ideas and worked with other hospices and services to prevent hospital admissions. Managers encouraged staff to work in new ways to meet the needs of the population; they identified gaps in services and how these could be filled.
  • The service was constantly striving to improve, staff were encouraged to start new forums in relation to gaps in the service. The service had implemented a learning disability and neurodiversity group. The group looked at how they could improve the service for patients with a learning disability or those who were neuro diverse.
  • The service was innovative in response to the COVID-19 pandemic and changing landscapes. We heard lots of examples of innovation, continuous improvement and learning. Wellbeing was very much on the agenda for the management team and they worked hard to make the hospice a good place to work for all staff.

However:

  • Not all mandatory training was up to date due to the impact of COVID-19 pandemic and some of the training information was difficult to interpret.
  • Staff appraisal rates were low due to the impact of the COVID-19 pandemic.
  • There was no lock on the door directly into the viewing room.
  • Some of the wording in the safeguarding policy did not reflect current guidance.