Dr Yousef Rashid Also known as Shifa Medical Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At this assessment we reviewed 1 quality statement for this key question. The score for this key question has been combined with scores based on the rating from the last inspection. The practice provided primary care services that did not unfairly discriminate and were accessible to all patients including patients living in more vulnerable circumstances. Our rating for this key question remains good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Patients participating in the assessment did not raise any concerns about unfair discrimination or treatment.

The practice leaders told us that as a smaller practice, they could provide continuity of GP to older patients, carers and patients with more complex conditions or circumstances. This enabled the clinicians to build relationships and understand barriers to care. The practice population was ethnically diverse and this was reflected in the practice team with members able to speak a range of languages. Staff explained how they could readily access interpreting services.

People were able to easily register with the practice, including people living in more vulnerable circumstances. For example, the practice registered people from a nearby hostel which provided emergency temporary accommodation for homeless patients including those with complex health issues. The practice was staffed by an all-male GP team and had put arrangements in place with a buddy practice should patients wish to consult with a female GP for any particular condition or consultation. There were systems in place for recording people’s particular needs on the patient record system, for example, their preferred form of address.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.