This service is rated as Good overall.
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection of the Haringey and Islington Community Gynaecology Service at Bingfield Primary Care Centre on 7 June 2019 and 18 June 2019 as part of our inspection programme.
At this inspection we found:
- The service had comprehensive systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, we saw evidence the service learned from them and improved their processes.
- The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured care and treatment was delivered according to evidence-based guidelines.
- We found that staff treated patients with compassion, kindness, dignity and respect. Patient feedback we received confirmed our findings.
- Patients found the appointment system easy to use and reported they were able to access care when they needed it.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care