- Homecare service
Ladyslaude Court
Report from 7 December 2023 assessment
Contents
Ratings
Our view of the service
Ladyslaude Court provides care and support to people living in specialist 'extra care' housing. The service provides support to older people, people living with dementia and people with a physical disability living in their own flats. We carried out our on-site assessment on 19 December 2023, off site assessment activity started on 19 December 2023 and ended on 03 January 2024. At the time of our inspection 1 person was being supported with personal care at the service. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes.
People's experience of this service
People told us they felt safe, staff knew them well and they felt confident to raise any concerns. People told us they were involved in planning their care and were asked for feedback regularly. People told us staff were kind and compassionate treated them as individuals and in line with their preferences.