We carried out an announced review at Addington Medical Practice on 30 April 2021. Overall, the practice is rated as Good.
Safe - Good
Effective - Good
Caring - Good
Responsive - Good
Well-led - Good
Following our previous inspection on 12 February 2019, the practice was rated Good overall and for most key questions. The practice was rated as requires improvement for providing safe services.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Addington Medical Practice on our website at www.cqc.org.uk
Why we carried out this review
This review was planned to follow up on areas for improvement identified on 12 February 2019, in particular, with:
- Arrangements to prevent and control the spread of infection and
- Arrangements to ensure the suitability and training of staff not employed directly by the practice.
We also asked the practice to:
- Review how patients with caring responsibilities are identified and recorded on the clinical system so their needs can be identified and met.
- Review newly-implemented system so patients without an address can register.
- Review complaints process and arrangements so patients receive details of the action they could take if unhappy with the practice’s response.
How we carried out the review
Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our work differently.
We requested evidence from the provider and reviewed the information provided, without undertaking a site visit.
Our findings
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as Good overall and Good for all population groups. As the result of the evidence reviewed, we have rated the practice as Good for providing safe services.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- The practice had made the improvements we asked them to make to the identification of carers, registering patients without a fixed address and complaints responses.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care