This practice is rated as Good overall.
We carried out an announced focused inspection at Dr Girja Kugapala (Also known as the E12 Medical Centre) on 14 March 2019 as part of our inspection programme.
At this inspection we found:
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
We rated the practice as good for providing effective and well-led services:
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- There was a strong focus on continuous learning and improvement at all levels of the organisation.
- A new document management had been implemented for paper correspondence but needed better monitoring to ensure it was operating effectively.
We saw one area of notable practice:
- The practice had dedicated staff to recall patients who did not attend for appointments for breast and bowel cancel screening and long-term conditions such as diabetes. The practice placed a very high priority on these calls and it was evidenced in the above average Quality Outcomes Framework (QOF) scores and in the levels of uptake of cancer screening and child immunisations.
The areas where the provider should make improvements are:
- Continue to embed and evaluate arrangements for incoming paper correspondence, such as patient’s clinical correspondence.
- Review and improve information in the reception area for patients speaking English as a second language.
Dr Rosie Benneyworth BS BM BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care