We carried out an unannounced inspection at Headley Drive Surgery on 07 December 2021. This inspection was focused on the management of access to appointments.
Overall, the practice remains rated as good.
The full reports for previous inspections can be found by selecting the ‘all reports’ link for Headley Drive Surgery on our website at www.cqc.org.uk
Why we carried out this inspection
This inspection was undertaken in response to data we reviewed which suggested potential issues with access to appointments.
How we carried out the inspection
The inspection was led by a CQC lead inspector and a second CQC inspector who spoke with staff on site. The inspection included a site visit.
Interviews were carried out with the practice manager, assistant practice manager and the lead GP.
We found that:
- People were able to access appointments in a timely way and there were arrangements in place to access care outside of core hours.
- The practice offered a range of appointment types including online consultations, telephone appointments, face to face appointments and home visits.
- There were systems in place to support people who face communication barriers to access treatment.
- There were systems in place to monitor access to appointments and make improvements.
- The provider undertook weekly visits to a local residential care home for older people with 47 residents.
- The provider informed us that they had six Patient Participation Group members and had held three virtual meetings in the last year.
- Feedback received from patients through the national GP Patient Survey and google reviews were positive about access to the practice.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care