2 April 2019
During a routine inspection
Broadway Gardens provides personal care for people living in a purpose built scheme where there are individual flats with shared facilities that included a dining and activity room. At the time of our inspection 32 people were being supported.
People’s experience of using this service:
The care people received was not always effective as people were not always supported to have maximum choice and control of their lives. People were involved with preparing their meals and were supported to make choices. Staff received training that helped them to support people. When needed people received support from health professionals.
People continued to receive safe care. Individual risks to people were considered and reviewed when needed. There were enough staff available to offer support to people so they could receive their assessed hours. Medicines were managed in a safe way. There were safeguarding procedures in place and staff demonstrated an understanding in this. Infection control procedures were in place and followed. There were systems in place to ensure lessons were learnt when things went wrong.
People continued to be supported in a caring way by staff they were happy with. People's privacy and dignity was promoted and people continued to be offered choices. People were encouraged to be independent.
People continued to receive responsive care. Staff knew people well and their preferences were considered. Staff shared information about people and had considered their individual needs. Complaint procedures were in place and followed when needed.
The service remained well led. Quality assurance systems were in place to identify where improvements could be made and when needed these changes were made. The provider notified us of significant events that occurred within the home. Feedback was sought from people and their relatives and this was used to bring about changes.
More information is in the full report.
Rating at last inspection:
This is the first inspection since the scheme has changed providers and registered with us in April 2018.
Why we inspected:
This was a planned inspection based on the date of registration.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.