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Archived: Bushfield Court

Overall: Good read more about inspection ratings

Oxford Street, Bilston, West Midlands, WV14 0PX

Provided and run by:
Midland Heart Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 18 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type:

Bushfield Court is an extra care housing scheme for people aged 55 and over. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The

accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

People at Bushfield Court lived in apartments that were situated in the grounds. People had

access to a restaurant, communal areas and a garden. Not everyone using the service receives regulated activity. CQC only inspects the service being received by people provided with 'personal care', for example help with tasks related to personal hygiene and eating.

At the time of the inspection, Bushfield Court was providing personal care to 35 people.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is sometimes out of the office supporting staff or providing care. We needed to be sure that they would be in.

Inspection site visit activity started on 17th April 2019 and ended on 23rd April 2019. We visited the office location on 23rd April 2019 to see the manager and office staff; and to review care records and policies and procedures.

What we did:

As part of the inspection, we reviewed the information we held about the service, including notifications. A notification is information about events that by law the registered persons should tell us about. We used information the provider sent us in the Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We asked for feedback from the commissioners of people's care to find out their views on the quality of the service.

During the inspection, we spoke with five people who used the service and four relatives. We did this to gain people’s views about the care and to check standards of care were being met. We also spoke with the registered manager and five care staff.

We reviewed the care records of five people. We looked at three staff files, which included pre-employment checks and training records. We also looked at other records relating to the management of the service including rotas, complaint logs, accident reports, monthly audits, and medicine administration records.

Overall inspection

Good

Updated 18 May 2019

About the service:

Bushfield Court is an extra care housing scheme for people aged 55 and over. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant's own home. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people's personal care and support service.

People at Bushfield Court lived in apartments that were situated in the grounds. People had access to a restaurant, communal areas and a garden. Not everyone using the service receives regulated activity. CQC only inspects the service being received by people provided with 'personal care', for example help with tasks related to personal hygiene and eating.

At the time of the inspection, Bushfield Court was providing personal care to 35 people.

People’s experience of using this service:

Systems were in place to protect people from abuse and staff understood them. Risk was managed and reviewed to ensure people were kept safe. Medication was stored and administered safely. People were supported by a sufficient number of safely recruited staff who knew how to keep people safe.

People’s needs and choices were assessed and promoted effectively. People were supported with eating and drinking in line with their dietary needs to ensure they maintained a balanced diet. Staff were skilled and had the knowledge to deliver effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by kind and caring staff. People and their relatives were encouraged to be involved in making decisions about their care. People were supported by staff who respected their privacy and dignity and promoted their independence.

Staff understood people’s preferences and individual communication needs. People’s end of life wishes were considered when needed and plans were in place to ensure people received personalised care at that time of their life.

Audits were in place that effectively checked the quality of the service and action plans were implemented and followed. People and staff told us they found the management team approachable. The management team continually sought ways to improve the quality of the service.

The service met the characteristics of Good in all areas; more information is available in the full report below.

Rating at last inspection: This was the first inspection of Bushfield Court since it registered with CQC on 30th April 2018.

Why we inspected: This was a planned inspection due to the service not yet having been inspected.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk