26 July 2013
During a routine inspection
We observed that the staff were attentive to people’s needs. We saw that staff respected people’s privacy and dignity and sought their agreement before providing any support or assistance. The people we saw were relaxed, engaged with their surroundings and interacted with each other.
We talked with six of the people who used the service and three of their visiting relatives. People told us that they were comfortable and liked living there. One person told us, “I love it here; the garden is a lovely place to be.” Another person told us that, “There’s always someone about if I need help.” One person’s relative said, “We visit often and there is never anything wrong. If there are any problems the manager sorts it out for us.”
We found that staff were supported through supervision and that they received training essential for caring for older people and that they were knowledgeable about the people they supported. The service had appropriate safeguards in place to protect people from abuse and people told us that they felt safe living in the service.