Archived: Dr Kebalanandha Ramamurthie Naidoo Also known as The Family Surgery Ltd

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Kebalanandha Ramamurthie Naidoo’s practice (also known as the Family Surgery) on 15 July 2015.

Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

• Urgent appointments were available the same day but not necessarily with a GP of their choice.
• The practice had good facilities including disabled access and was planning to install a lift to improve access to first floor consulting rooms.
• Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service, including having a patient participation group (PPG).
• The practice proactively sought to educate their patients to manage their medical conditions and improve their lifestyles by having additional in house services available. These included visiting healthcare professionals such as a physiotherapist and dietician.
• There were systems in place to reduce risks to patient safety for example, infection control procedures.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles.
• The practice made good use of audits and had shared information from one of their audits with other practices to promote better patient outcomes.

However there were areas where the provider should make improvements.

Importantly the provider should:

• Consider reviewing patient feedback from other external sources.
• Ensure there is a monitoring system for the use of prescriptions used for home visits.
• Carry out regular fire drills.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice