Archived: Xyla Diagnostics

This was our first inspection of Xyla. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care to patients and monitored their pain. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems. The service had clear vision and values, and how to apply them in their work. Staff were clear about their roles and accountabilities and were focused on the needs of patients receiving care. The service engaged well with patients to plan and manage services and staff were committed to improving services continually.