Star Care is a home care service that provides personal care to adults in their own home. The service was supporting around 37 people, living in their own homes, at the time of the inspection. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Regular training for staff was now up to date and in place for all staff. This meant staff were effectively trained to ensure they were fully competent in their work.
Quality monitoring systems and processes were in place and were now effective. These were used to review feedback and to check care delivery, staff performance and training.
People said they continued to be well cared for and safely supported. Examples of comments made by people and relatives included, “I would recommend the service, happy with what they are doing, no problems”, “Absolutely recommend them, if any concerns or help required they put it right” and “Would give them thirty out of ten.”
People were safe with the staff who supported them. Staff were guided to keep people safe by up to date risk assessments showing how to reduce risks. The staff had an up to date understanding of safeguarding. This meant they knew what to do to keep people safe if they thought they were vulnerable to abuse.
There was a system to monitor and learn from accidents and incidents. Peoples medicines were managed safely. Staff understood how to reduce the spread of infection. People continued to be protected from the risks from unsafe staff. This was because recruitment and selection processes were in place to employ the right kind of staff. There were enough staff deployed to provide care for people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was rated Requires Improvement at the last inspection (report published April 2019).
The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
We carried out an unannounced comprehensive inspection of this service in April 2019. Two breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve around staff training and supervision and .
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report covers our findings in relation to the Key Questions Safe, Effective and Well Led.
The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Star Care on our website at www.cqc.org.uk.