13 November 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Salford Health Matters Willow Tree on 13 November 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Urgent appointments were available on the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the Duty of Candour.
We saw some areas of outstanding practice:
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The practice had a vascular long term conditions management process system. This allows the practice to provide a holistic review for patients with multiple vascular conditions.
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The practice is a participator in the ‘safehaven’ scheme which is for patients that have been previously removed from primary care due to an incident of violence. The scheme is designed to help rehabilitate patients back into primary care.
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The practice takes the care of people with dementia seriously. All staff are 'dementia friends', so know more about how they can help people with the condition.
The areas where the provider should make improvement are:
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Action needs to be taken to clear the back log of summarising medical records of new patients to the practice.
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Ensure all computers are locked when unattended to guarantee security of patient information of the computer system
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice