Updated 21 June 2019
Superdrug Stores Plc head office is located at 51 Sydenham Road, Croydon CR0 2EU and has 28 CQC registered health clinics across the country. As part of this inspection we visited nine health clinics across the country.
The clinics at which the provider is registered to carry out regulated activities are:
North:
Metro Centre Gateshead Unit 68 Cameron Walk, The Metro Centre, Gateshead, NE11 9YR
Durham Arnison, Unit G Arnison Shopping Park, Durham, DH1 5GB
Leeds White Rose, 5A Lower Level White Rose Shopping Centre, Leeds LS11 8LL
York, 17 Market Street, York Y01 8LS
Inspectors visited the York and Metro Centre Gateshead clinics.
Midlands:
Sheffield Crystal Peaks, 12/13 Crystal Peaks, Sheffield S20 7PQ
Sheffield Meadowhall, 41 High Street, Meadowhall Shopping Centre, Sheffield S9 1EW
Bradford, SU21 Level 10 Charles Street Mall, Bradford Broadway,
Ellesmere Port, Unit R5 Coliseum Shopping Park, Cheshire Oaks, CH65 9HD
Liverpool, 17 Parker Street, Liverpool L1 1DJ
Manchester, 44 Oxford Street, Manchester, M1 5EJ
Leicester Fosse Park, Unit 5B Fosse Park Shopping Centre, Fosse Park Ave, Leicester, LE19 1HX
Birmingham, Level 03, Superdrug Su329, Birmingham, B5 4BA
Birmingham New Street, New Street Chambers, 88-91 New Street, Birmingham, B2 4BA
Colchester High Street, 22-24 High Street, Colchester, CO1 1DB
Preston, Unit H1A1 Deepdale Shopping Centre, Blackpool Road, Preston PR1 6QY
Inspectors visited the Sheffield Meadowhall and Metro Centre Gateshead clinics.
London:
East Ham, 89-93 High Street North, East Ham, E6 1HZ
Hounslow, Units 1-4 Trinity Parade, High Street, Hounslow TW3 1HG
Marble Arch, Oxford Street, Superdrug 508-520, London W1C 1NB
Putney Exchange, Unit B Ground Floor, Putney Exchange Shopping Centre, Putney SW15 1TD
Stratford, The Mall, Superdrug 91-91, Stratford E15 1XQ
Streatham, Unit 3, 142-170 Streatham Hill
Balham, 176 Balham High Road, SW12 9BW
Basildon, Unit 2a Mayflower Retail Park, Basildon, SS14 3HZ
Romford, South Street, Superdrug 60/62, Romford RM1 1RB
Lakeside Thurrock, 107-108 Lakeside Shopping Centre, West Thurrock, Grays, RM20 2ZG
Inspectors visited the Balham, Streatham, and Hounslow clinics.
South (Visited Epsom and Chichester):
Epsom, 55 Ashley Centre, Epsom, Surrey, KT18 5DB
Chichester, 80 East Street, Chichester, PO19 1HA
Dover, Unit 2a St James Development, Dover, CT16 1QD
Inspectors visited the Epsom and Chichester clinics.
The provider is registered with the Care Quality Commission to provide the regulated activity treatment of disease, disorder or injury. The service provides medical services for adults and children. The service website can be accessed through the following link: https://healthclinics.superdrug.com/
The provider offers vaccinations, medicines and advice for travel and vaccinations for HPV (Human papillomavirus), occupational health and general health, blood pressure monitoring, phlebotomy and HIV insti Test. Services are available to any fee-paying patients. Services are available to people on a pre-booked appointment basis Monday to Saturday. The provider informed us that they see more than 500 patients a month.
The provider is registered with us to provide nurse led travel clinic service. They also provide a pharmacy led travel clinic service which is registered with the General Pharmaceutical Council (GPhC) and were not inspected.
The healthcare team consists of a healthcare director, head of clinical governance, head of healthcare operations, head of healthcare services, clinical governance manager, clinical development manager, healthcare operations manager, service development manager and services support manager.
The nursing team was led by a national nurse manager and four clinical nurse managers. The nurse field team consists of 39 clinic nurses.
The inspection was led by a CQC inspector and supported by a practice nurse specialist advisor, five CQC inspectors and a CQC inspection manager.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.