28 January 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Richmond Road Medical Centre on 28 January 2016. Overall the practice is rated as good. Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
- The practice also achieved the highest performance targets for all long term conditions in the CCG.
- Patients said they were treated with compassion, dignity and respect.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
We saw one area of outstanding practice:
The practice was performing highly compared to practices nationally and locally. Despite the high prevalence of diabetes in the borough, the practice achieved the highest performance for diabetes related indicators in the Clinical Commissioning Group (CCG). The practice achieved 85% and 100%, the CCG and national average ranges between 75% and 93%. The practice also achieved the highest performance targets for all long term conditions in the CCG with performance related indicators ranging between 90% and 100%, higher than the CCG and national average of 70% and 96%.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice