The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Peter Goodall

14 Carlton Road, Southampton, Hampshire, SO15 2HQ (023) 8033 3326

Provided and run by:
Dr Peter Goodall

Important: The provider of this service changed. See new profile

All Inspections

3 March 2014

During a routine inspection

We spoke with ten patients who were attending the surgery during our inspection. We also spoke with the provider and the associate GP, the practice manager, practice nurse, and administrative staff. All patients were happy with the service they received from the surgery and the staff. All patients told us they could always get a same day emergency appointment when they needed one and there was only a short wait for a non-urgent appointment. Patients said there was plenty of time at each consultation with diagnosis and treatment options fully discussed and explained to them. One said 'my English is not good, but the doctor always speaks so I can understand and will give me time to ask questions'. People said they had confidence in the staff. One said 'the doctor is very good'.

Patients were cared for by suitably qualified, skilled and supported staff and were protected against the risks of receiving care or treatment which was inappropriate or unsafe. There were arrangements in place for staff to be able to recognise and report safeguarding children and vulnerable adults. Concerns were reported to the relevant authorities. Patients were protected from the risk of infection because appropriate guidance and procedures were followed.

The provider had effective systems in place to identify, assess and manage risks to the health, safety and welfare of patients using the service. Patients' views were sought as part of the process to monitor the quality of the service provided.