Archived: Southglade Medical Practice

Updated 1 January 2019

Southglade Medical Centre provides primary medical services from a registered location at Southglade Road, Southglade Park, Bestwood, Nottingham, NG5 5GU. The location is registered with the CQC as Southglade Medical Centre but is known as Southglade Medical Practice. The location’s registered details will be changed to Southglade Medical Practice when the CQC receives a notification from the provider.

Further information about Southglade Medical Centre can be found on the practice’s website:

http://southglademedicalpractice.nhs.uk 

Services are provided to approximately 2922 patients through an Alternative Provider Medical Services (APMS) contract.

Southglade Medical Centre is operated by Nottingham City General Practice Alliance (NCGPA) which was formed in 2016.

NCGPA members consist of 47 GP practices. NCGPA is a Company Limited by shares, with its member practices being equal shareholders. The company is managed by a board of eight elected representatives from member practices and three co-opted positions representing nursing, lay and non-principal GPs. The day to day running of the company is through a Senior Management team comprising the Chair, Secretary and Treasurer along with the Company’s Chief Operating Officer, who is also the registered manager of Southglade Medical Centre and a dedicated office team.

The practice team consists of one lead GP supported by three locum GPs, two locum advanced nurse practitioners, a practice nurse and a healthcare assistant. The clinical team is supported by a service manager, a reception manager, a medical secretary and three receptionists. They are supported by a facilities and building manager and cleaning team employed by the landlord, SSAFA, the armed forces charity.

The practice population is ranked within the most deprived decile. The practice population is predominantly young with a small proportion of patients aged 65 and above.

The practice operates from one location only and opens from 8am to 6.30pm Monday to Friday. Weekend appointments and weekday evening appointments are available at a hub location which is located at the provider’s headquarters approximately three miles away in Nottingham city centre. When the service is closed out of hours services are provided through the NHS 111 service.

The practice is registered with the CQC for the regulated activities of Treatment of disease, disorder or injury, Diagnostic and screening procedures, Maternity and midwifery services and Family planning.

Updated 1 January 2019

This practice is rated as Good overall.

This is the first inspection of the practice following Nottingham City General Practice Alliance (NCGPA) becoming the provider of this service on 1 April 2018.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Southglade Medical Centre on 22 November 2018.

The inspection was carried out under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

At this inspection we found:

• Effective systems were in place to promote adult and child safeguarding.
• Safety checks of equipment and the premises were taking place.
• The premises were clean and infection control guidance was being followed.
• Medicines were safely managed.
• The practice team reviewed significant events to learn and share best practice.
• The practice ensured that care and treatment was delivered according to evidence-based guidelines.
• The practice had systems in place to maintain and improve performance in the Quality and Outcomes Framework (QOF), cancer screening rates and childhood immunisation rates.
• Patients provided positive feedback about the care they had received in external and internal surveys and patient comment cards.
• Feedback regarding access to appointments was positive.
• Complaints were managed appropriately.
• We found an open and supportive culture within the practice.
• The practice had a clear vision and values in place and staff were observed to act in line with them.
• Strong governance arrangements were in place.

There were two areas where the provider should make improvements:

• The practice should continue with work already in progress to identify patients who are caring for others so that their needs can be assessed.
• The practice should continue to work to encourage patients to set up a patient participation group.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information

Updated 1 January 2019

Updated 1 January 2019

Updated 1 January 2019

Updated 1 January 2019

Updated 1 January 2019

Updated 1 January 2019