Background to this inspection
Updated
7 January 2019
Dr Colin Marks is the registered provider. Who is registered with the Care Quality Commission (the Commission) to provide the regulated activities of: diagnostic and screening procedures; treatment of disease, disorder or injury and maternity and midwifery services at:-
107 Brentwood Road
Romford
RM1 2SB
Dr Colin Marks Surgery provides a service for approximately 3,500 patients as part of the primary care services through a General Medical Services contract with NHS Havering Clinical Commissioning Group (CCG) on behalf of NHS England.
Dr Colin Marks catchment area is classed as within the seventh least deprived areas in England. (1 = Most deprived 10= Least deprived). The practice population is similar to that of others in the area and the Havering CCG, over 50% of the practice population are registered as having a long-standing health condition.
The practice team at the surgery is made up of the provider a practice nurse and two receptionists and a secretary.
The practice opening hours are Monday 8.30am to 8pm, Tuesday, Wednesday and Friday 8;30am to 6.30pm and Thursday 8.30am to 2.30pm.
Appointments are available:-
- Monday 9.30am to 12.30pm and 4.30pm to 8pm.
- Tuesday 10.30am to 12.30am and 4.30pm to 6.30pm
- Wednesday 10.30am to 12.30am and 4.30pm to 6.30pm
- Thursday 9.30am to 12.30pm
- Friday 3pm to 6.30pm
When the practice is closed for medical attention that cannot wait until the surgery is open patients could contact the GP access service on 020 3770 1888 from 6.30pm to10pm weekdays and 12pm to 6pm at weekends. Or contact the NHS 111 service.
Updated
7 January 2019
We carried out an announced comprehensive inspection at Dr Colin Marks on the 25 April and 16 May 2018. At this inspection we rated the practice as good overall and for the key questions of safe, caring, responsive and well-led with the exception of effective which we rated requires improvement. The full comprehensive report on the inspection can be found by selecting the ‘all reports’ link for Dr Colin Marks on our website at www.cqc.org.uk.
We carried out an announced focused inspection at Dr Colin Marks on the 5 December 2018. This inspection was carried out to review the actions taken by the practice and to confirm whether the practice was providing an effective service and was now meeting legal requirements.
The overall rating for the service is Good.
The key question was rated as:
Are services effective? - Good
At this inspection, we found:
- The provider had purchased a training package for non-clinical staff and introduced a monitoring system to ensure non-clinical staff completed the necessary training for their roles. The provider had set dates for staff to complete the training package by the 20 January 2019. Staff had protected time to complete their training.
- The provider had completed the non-clinical staff appraisals, this included reviewing their educational development.
- The practice had a small team and information was shared regularly between the team. In addition, the provider had introduced quarterly practice meetings. Meetings had occurred in July and October 2018.
- The provider had put in place a system to monitor the management of safety alerts.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information
Families, children and young people
Updated
7 January 2019
Working age people (including those recently retired and students)
Updated
7 January 2019
People experiencing poor mental health (including people with dementia)
Updated
7 January 2019
People whose circumstances may make them vulnerable
Updated
7 January 2019