The Care Quality Commission
  • Doctor
  • Independent doctor

Aesthetic Health Ltd

Overall: Outstanding read more about inspection ratings

305 Harrogate Road, Leeds, West Yorkshire, LS17 6PA (0113) 269 7274

Provided and run by:
Aesthetic Health Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Aesthetic Health Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Aesthetic Health Ltd, you can give feedback on this service.

4 July 2018

During a routine inspection

We carried out an announced comprehensive inspection on Aesthetic Health Ltd on 4 July 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

The provider had previously been inspected in February 2016 and was found to be providing services in accordance with the relevant regulations across all key questions.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Aesthetic Health Ltd is situated in the Moortown area of Leeds, West Yorkshire. The provider operates as a doctor-led service which specialises in the combination of medical aesthetic treatments and anti-ageing medicine as well as offering general medical services. This service is registered with the Care Quality Commission (CQC) under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the support of cosmetic or medical treatments. At Aesthetic Health Ltd the aesthetic cosmetic treatments that are also provided are exempt by law from CQC regulation. Therefore, we carried out the inspection in relation to medically related treatment only.

The lead clinician is the registered manager. A registered manager is a person who is registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Sixteen patients provided feedback about the service. This feedback was all positive regarding the services they had received and noted the caring attitude of staff. Many stated that the service was excellent, and that staff were professional and friendly.

Our key findings were:

  • The service was offered on a private, fee-paying basis only and was accessible to people who chose to use it.
  • Procedures and prescribing had been safely managed and there were effective levels of patient support and aftercare.
  • The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
  • There were systems, processes and practices in place to safeguard patients from abuse.
  • Information for service users was comprehensive and accessible.
  • Patient outcomes were evaluated, analysed and reviewed as part of quality improvement processes.
  • Staff had the relevant skills, knowledge and experience to deliver the care and treatment offered by the service.
  • The service shared relevant information with others or referred on to other services when required.
  • There was a clear leadership structure, with governance frameworks which supported the delivery of quality care.
  • The service encouraged and valued feedback from service users.
  • Communication between staff was effective.

There was an area where the provider could make improvement and they should:

  • Review and improve current access arrangements into the building via the main access door.

26 February 2016

During a routine inspection

We carried out an announced comprehensive inspection on 26 February 2016 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe services in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective services in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive services in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well led services in accordance with the relevant regulations.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines for the suppport of cosmetic treatments. At Aesthetic Health Ltd the cosmetic treatments that are also provided are exempt by law from CQC regulation.Therefore we were only able to inspect the treatment for certain areas of aesthetic cosmetic services.

Aesthetic Health Ltd is a doctor-led clinic which has operated for seven years and specialises in the combination of medical aesthetic treatments and anti-ageing medicine. An independent doctor (who owns the practice) works at the practice, with a clinical nurse manager, two aesthetic practioners and a patient care coordinator.

The service provided appointments Monday to Saturday with evening appointments also available.

The provider is also the lead clinician and the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We viewed 27 CQC comment cards that had been left for patients to complete, prior to our visit, about the services provided. Feedback from patients was positive about the care they received from the practice. They commented that staff were caring and respectful and that they had confidence in the service provided. Patients told us they had no difficulties in arranging a convenient appointment and that staff put them at ease and listened to their concerns.

We found the service had met the regulations and had in place robust systems and protocols for staff to follow which kept patients safe.

Our key findings were:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording incidents.
  • Patients reported they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • All consultation rooms were well organised and equipped, with good light and ventilation.
  • There were systems in place to check all equipment had been serviced regularly.
  • Staff maintained the necessary skills and competence to support the needs of patients.
  • Staff were up to date with current guidelines and were led by a proactive management team.
  • Risks to patients were well managed for example, there were effective systems in place to reduce the risk and spread of infection.
  • Staff were kind, caring, competent and put patients at their ease.
  • The provider was aware of, and complied with, the requirements of the Duty of Candour.

29 October 2013

During a routine inspection

During this visit, we spoke with the Registered Manager, three members of staff and two patients. We also looked at three patients records and the patient satisfaction survey results for 2013.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. One patient told us, 'The Doctor explained everything to me. They were fantastic and covered the risks, possible side effects and were honest and open about what the results might be. They didn't make any promises but told me they would do the best they could for me and they did.'

Another patient told us, 'The staff are all brilliant here. They always call me after a session to check up on how I am doing. They really care about you.'

Patients were protected from the risk of infection because appropriate guidance had been followed. The service was very clean, tidy and well organised. One patient said, 'This place is immaculate. I have no concerns whatsoever about the cleanliness here. It is always this clean.'

Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to regularly assess and monitor the quality of service that patients received. There was an effective system in place to identify, assess and manage risks to the health, safety and welfare of patients who used the service and others.