The Care Quality Commission
  • Doctor
  • GP practice

Archived: Ms Christine Scully Also known as New Street Surgery

Overall: Good read more about inspection ratings

The Surgery, New Street, Hill Top, West Bromwich, West Midlands, B70 0HN (0121) 556 0190

Provided and run by:
Ms Christine Scully

Important: The provider of this service changed. See new profile

All Inspections

23 July 2019

During an annual regulatory review

We reviewed the information available to us about Ms Christine Scully on 23 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

1 November 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Ms Christine Scully also known as New Street Surgery on 1 November 2016. The overall rating for the practice was good. However, we rated the practice requires improvement for providing safe care (one of the five questions we ask practice). The full comprehensive report on the November 2016 inspection can be found by selecting the ‘all reports’ link for New Street Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 1 November 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 1 November 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

  • The practice had made arrangements to keep a medicine recommended for use if a patient presented with suspected bacterial meningitis.
  • The practice had a system in place to monitor the temperature of the medicines fridge.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

01 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at New Street Surgery on 01 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Learning outcomes were shared with staff.
  • Most risks to patients were assessed and well managed. Health and safety precautions had been taken which included checking that equipment was fully working and safe to use and infection prevention control measures were in place. We noted an exception in relation to an emergency medicine not held at the time of our inspection and the absence of a secondary thermometer for use in the vaccine fridge.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Patient feedback which included the practice’s own survey and the National GP Patient Survey rated the care provided highly.
  • Information about services and how to complain was available and easy to understand. All staff we spoke with knew the procedure in place for addressing patient complaints. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider must make improvement is:

  • Ensure a risk assessment is undertaken of all emergency medicines potentially required for use in a patient emergency.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

17 October 2013

During a routine inspection

We visited the surgery to check that the needs of patients were being met. On the day of the inspection we spoke with three staff members, the principal GP and the practice manager. We also spoke with five patients about their experience. One patient said: 'I've never had any problems, staff are brilliant'. Another patient said: 'I'm more than satisfied'.

We found that care and treatment was planned and delivered in a way that met patients' needs and protected their rights. Patients were able to be involved in decisions about their treatment. Patients we spoke with told us they were happy with the level of care they had received.

We saw evidence of guidance in place to protect vulnerable adults and children. Staff had received training for safeguarding children and vulnerable adults.

We found that the recruitment processes were not robust enough to protect patients from the risks of unsuitable people providing care. The staff we spoke with said they had received training appropriate to their role. This supported staff to deliver care to an appropriate standard.

We saw that the practice carried out a range of audits on a regular basis to monitor the quality of its own performance. The practice had an active patient participation group (PPG). PPGs are an effective way for patients and GP practices to work together to improve the service and to promote and improve the quality of the care.