Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at the surgery of Dr Haffizullah Bhat on 28 July 2016. Overall the practice was rated as good; however a breach of the legal requirements was found which resulted in the practice being as rated as requires improvement for providing safe services.
Following on from the inspection the practice provided us with an action plan detailing evidence of the actions they had taken to meet the standards relating to providing safe services.
We undertook a desk based review on 27 March 2017 and visited the practice on 28 March 2017. This was to review in detail the information the practice had sent to us and to confirm that the practice were now meeting the relevant standards of care.
A full comprehensive report which followed the inspection on 28 July 2016 can be found by selecting ‘all reports’ link for Dr Haffizullah Bhat on our website at www.cqc.org.uk.
The practice is now rated as good for providing safe services.
Our key findings across the areas we inspected were as follows:
- The monitoring of refrigerator temperatures was now in place.
- The cold chain was maintained and staff were appropriately trained.
- A review of the policy and of emergency drugs kept in the practice and used for home visits had been amended.
- Clinical waste was now appropriately recorded and disposed of.
- The complaints policy had been updated and letters to patients informed them of the services of the ombudsman if they were not satisfied with the outcome.
- The complaints policy had been discussed with the whole staff group and they were aware of their duties in relation to this.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice