- Dentist
Grange Dental Practice Also known as Dr Paul Woodhouse and Dr Ruth Woodhouse
Report from 21 May 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 17 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Grange Dental Practice is in Stockton-on-Tees and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 6 dentists, 8 qualified dental nurses, 3 trainee dental nurses, 2 decontamination nurses, 3 dental therapists, 1 receptionist, a practice manager, a general manager and a business manager (who is also a qualified dental nurse). The dental nurses also cover reception duties. The practice had 7 treatment rooms. During the assessment we spoke with 3 dentists, 3 dental nurses, a decontamination nurse, a dental therapist and the business manager.
People's experience of this service
During our assessment, we received feedback from 36 patients. All patients we received feedback from was positive. They told us that staff were professional, welcoming, comforting and kind. They also commented that the standard of care was always excellent, and they would recommend the practice to anyone. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.