Archived: Dennett's Support

Updated 29 May 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 24 April 2015 and was unannounced.

The inspection was completed by one inspector. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications sent to us by the provider. Notifications are information about specific important events the service is legally required to send to us. We also received feedback from a mental health nurse who had contact with the home and the manager of the mental health social work team.

During the visit we spoke with two people who use the service, three members of staff and the registered provider. We spent time observing the way staff interacted with people who use the service and looked at the records relating to support and decision making for three people. We also looked at records about the management of the service.

Updated 29 May 2015

Dennett’s Support is a care home which provides accommodation and personal care for up to four people with mental health needs. At the time of our inspection three people were living at Dennett’s Support.

This inspection took place on 24 April 2015 and was unannounced.

The registered provider is an individual and is in day to day charge of the service. The service does not have a condition of registration that they must have a registered manager.

People who use the service were positive about the care they received and praised the quality of the staff and management. Comments from people included, “ I feel safe here, staff provide support if I need it” and “There is nothing I would change to make things better”

People told us they felt safe when receiving care and were involved in developing and reviewing their support plans. Systems were in place to protect people from abuse and harm and staff knew how to use them.

Staff understood the needs of the people they were supporting. People told us staff provided support with kindness and compassion.

Staff were appropriately trained and skilled. They received a thorough induction when they started working for the service. They demonstrated a good understanding of their roles and responsibilities, as well as the values and philosophy of the service. The staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs.

The service was responsive to people’s needs and wishes. People had regular group and individual meetings to provide feedback and there were robust complaints procedures. One person told us “I am able to raise any concerns at the house meeting, they (staff) would sort out any problems ”

The provider assessed and monitored the quality of care. The service encouraged feedback from people and their relatives, which they used to make improvements.