Archived: Quay Health

The surgery was able to provide home visits if people had a specific medical need which made it difficult for them to attend the surgery.

We spoke with five people during our visit who attended for treatment. All of them had attended the practice for several years and were very satisfied with the service. One person told us 'The dentist always explains all the options and listens to me.'

The practice had measures in place to deal with foreseeable emergencies. Staff had received first aid training and all required emergency equipment was up to date and easily accessible.

We spoke with four staff during our visit. All of the staff we spoke with told us that they had received training in safeguarding vulnerable adults and child protection and that they understood how to recognise and report any concerns they had. One person told us 'The dentist is very patient with children.'

The practice was clean and tidy. Clinical areas were spacious and well lit. We found that the practice maintained best practice standards of infection control.

The practice had checks in place to monitor the quality of care provided. We found a robust audit system was in place.